Front Office Manager at Rovedana

Our Client, A 5 Star Hotel in the hospitality industry currently needs a Front Office Manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Job Title: Front Office Manager

Company: Rovedana

Location: Nigeria

RESPONSIBILITIES

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure companys policies and security requirements are met

REQUIREMENTS

• A minimum of 10 Years of relevant experience
• Proven work experience as a Front desk manager or Reception manager
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Good organizational and multitasking abilities

METHOD OF APPLICATION

All Qualified candidates should send CV to [email protected] with the subject of the email as Front Office Manager