Close Menu
  • Home
  • Apply for a Grants
  • Jobs
  • Nigerian Recruitment
Facebook X (Twitter) Instagram
NewBalancejobs
  • Home
  • Apply for a Grants
  • Jobs
  • Nigerian Recruitment
Facebook X (Twitter) Instagram
NewBalancejobs
Home • Specialist, Quality Assurance (IT & Technical) at 9mobile

Specialist, Quality Assurance (IT & Technical) at 9mobile

Join Us on WhatsApp
  • Full Time
  • Anywhere
  • Posted 6 years ago
  • 9Mobile Nigeria profile
9Mobile Nigeria

9Mobile Nigeria

Specialist, Quality Assurance (IT & Technical) at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Job Title: Specialist, Quality Assurance (IT & Technical)

Location: Lagos

Job Summary
  • Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
Principal Functions
  • Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
  • Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
  • Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
  • Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
  • Facilitate process awareness trainings and design of workshop materials for internal and external customers
  • Establish and manage quality teams for process optimization and operational excellence
  • Conduct periodic and ad-hoc review of EMTS business processes to determine fitness for purpose
  • Generate process review reports with identified strengths, weaknesses and improvement recommendations
  • Identify and mitigate process bottlenecks in order to realize process efficiency
  • Identify and document realistic process controls for tracking and reporting processes within agreed timelines
  • Enhance corporate governance by supporting the deployment of a robust policy framework. Facilitate enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives
  • Support the maintenance of the Quality Management System to promote the organization’s competitive edge
  • Carry out other assignments as directed by the Manager, Quality Management.
Educational Requirements
  • First degree in a relevant discipline from a recognized university.
  • Three (3) to Five (5) years work experience
Experience,Skills & Competencies

Knowledge:

  • Process Design and Analysis
  • Project Planning and Control

Skills:

  • Problem Solving
  • Presentation/Facilitation

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus
METHOD OF APPLICATION

ALL Interested and qualified candidates should:
Click here to apply

To apply for this job please visit careers.9mobile.com.ng.

Previous ArticleGraduate Sales Officer job at The Workplace Centre Limited
Next Article Program / Project Manager job at 9Mobile Nigeria
Type Here for More Jobs 🔍
QUICK LINK
  • AHAC Seeds and Possibilities Small Grants for African-based Organizations (Up to $10,000 Funding)
  • PalmPay Hustle Grant ( 500,000 Grant)
  • Call for Applications: Nisa Global Foundation African Initiative Grants 2025
  • World Bank Treasury Paid Internship 2026 (Stipend Available)
  • ITCILO Women in Digital Business (WiDB) Training of Entrepreneurs (ToE) at AM-Steve House Program
  • AICIF Pitch Competition For Africa Innovators 2025 (N 5 Million in Grant Funding)
  • SMEDAN Conditional Grant Scheme For MSMEs (N50,000 Grant)
  • START Fellowship Accelerator 2026 for Founders from Africa & LatAm
  • Lagos Agrithon 2025 For Agripreneurs and Innovators (Up to N150 Million Funding Pool)
  • Giga Accelerator Programme (USD 50,000 in Funding)
Explore Topics
Telegram
Join telegram channel!
Facebook X (Twitter) Instagram Pinterest
  • Disclaimer
  • Contact us
  • About us
  • Privacy Policy
  • Cookie Policy
© 2025 ThemeSphere. Designed by ThemeSphere.

Type above and press Enter to search. Press Esc to cancel.