MultiChoice Group Recruitment for Social Media Community Manager

MultiChoice Group Recruitment for Social Media Community Manager. Make sure you go through job requirements before applying for this position.

About MultiChoice Group

MultiChoice Group is a leading entertainment company and we’re home to some of the most recognized brands on the continent. Our entertainment platforms – DStv, GOtv, Showmax and DStv Now – are a hub for more than 19 million people across 50 country.

Job Title: Social Media Community Manager

Purpose of the Position

• To connect with existing and potential customers through quality community management, aimed at increasing community retention, customer engagement and conversion to align with marketing strategies, as prescribed by the Social Media Manager.

Key Performance Objectives:

• Manage platforms relevant to designated regions (Countries that fall under East or West Africa).
• Identify tactical social media opportunities.
• Social monitoring and listening to identify trends in conversation.
• Ensure brand consistency throughout all interactions.
• Follow up to ensure loops have been closed with customer queries and complaints.
• Engage with community members through direct messages and comments.
• Keep track of the latest social media trends and innovation.
• Reporting on any social media activities.
• Building relationships with customers (both potential and existing), influencers, industry professionals and journalists through quality engagements.

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Qualifications/Experience

• Minimum Diploma / Degree will be advantageous.
• Strong engagements with social communities and/or customers on Facebook, Twitter and Instagram.
• Engagement, sentiment and trend report.
• Up to date with relevant industry trends.
• Creation or contribution to media content.

Technical Competencies:

• Community Management.
• Customer Support.
• Tech Savvy.
• Community Engagement.
• Ability to understand, report on and interpret Social Media data and insights.
• Strong customer service, communication and interpersonal skills required.
• Skilled communicator (Written and verbal).
• An interest in social and digital trends.

Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online