Receptionist/Customer Service Rep vacancy at SUMEC

Job Title: Receptionist/Customer Service Rep

Company: SUMEC Machinery & Electric Co., Ltd

Location:  Onitsha

SUMEC Machinery & Electric Co., Ltd. is one of the six core subsidiaries of SUMEC Group Corporation. The company is dedicated for years to the R&D and manufacture of machinery and electric products including power machinery, home appliances, electronic and electric products as well as auto parts. With markets in over 100 countries and regions around the globe, it is one of the largest enterprises in China for small-type power machinery products and home appliances.

Adhering to a market-oriented approach, SUMEC Machinery & Electric is committed to the continuous enhancement of its comprehensive abilities of market exploration, technical R&D, manufacture and quality assurance. The company now has a professional team combining technical expertise and brand marketing, as well as a leading R&D testing center and core products manufacture bases. Invariably abiding by a cooperative and win-win concept, and adopting a professional and focused attitude, SUMEC Machinery & Electric aims to provide global markets with its best products and services so as to improve the quality of people’s life.

JOB DESCRIPTIONS:

• Manage large amounts of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Handle customer’s complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
• keep records of customer’s interaction,process,customer’s accounts and file documents.
• Take the extra mile to engage customers.
• Give customers information about products and service

JOB REQUIREMENTS:

• BSC/HND in Mass communication and other relevant course of study
• MUST be resident in Onitsha
• MUST have at least 2-3 years experience in customer service
• MUST be computer literate
• Proficient in English(Oral and Written)
• Presentation skills
• MUST be smart and very resourcesful
• Open to FEMALE ONLY

METHOD OF APPLICATION

Interested applicants should send CVs to [email protected]