People Operations Lead at Flutterwave

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Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: People Operations Lead

Location: Lekki, Lagos
Department: People & Culture

The Role

  • We are looking for a People Operations Lead who will primarily provide support to the People & Culture team and collaborate with other team members to ensure optimal employee experience for Flutterwave employees

HR Compliance:

  • Policy and Process Management:
    • Periodic review of staff handbook, policies and procedures with support from the legal team to facilitate a better compliance stance
    • Collaborating with the legal department to communicate the associated requirements with every applicable HR-based regulatory, legal and compliance training programs
    • Staying up to date on every employee-based regulatory and legislative changes and/or modifications and ensuring that developments in rules and policies are restructured with HR practices, articles, policies, and systems
    • Researching changes in rules and regulations, analyzing their effect on the company, and communicating findings report the leadership team
  • Educate and Train:
    • Educate employees about all regulatory and legal requirements that can affect the organization
    • Responsible for the preparation and delivery of HR compliance-based communications and training to employees
    • Provide support in organizing routine People related Compliance Training
    • Conducting background checks on prospective employees: which includes reference, address, previous employer verification, criminal records check
    • Provide support in conducting employee-related investigations
    • Handling sensitive employee data or reports in a discreet manner
  • HR Audit:
    • Provide support for all audit exercise, both internally and external.

Compensation and Benefit Administration:

  • Ensure accuracy of all new hire benefits and appropriate enrollments
  • Support in the preparation of monthly Payroll schedule
  • Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
  • Ensure all statutory remittances are administered for all categories of resources within regulatory timelines
  • Track all employee contributions and company matches to ensure compliance with regulations
  • Manage the development, implementation, and administration of compensation programs
  • Ensure compliance with federal, state, and local compensation laws and regulations.

HRIS Management – BambooHR:

  • Set up new job titles and maintains protocol for position management; onboards new hires to HRIS system
  • Oversee and maintain optimal function of the HRIS, which may include customization, report creation
  • Collaborate with team leads and people team to identify system improvements and enhancements; recommends and implements solutions
  • Manage permissions, access, personalization, and similar system operations and settings for HRIS users
  • Ensure system compliance with data security and privacy requirements
  • Maintain knowledge of trends and developments in HRIS providers, vendors, and technology.

Performance Management:

  • Collaborate with the People Business Partner (PBP) team to develop efficient systems for collection of information on performance
  • Support in the design and review of policies related to employee performance
  • Work closely with the PBP team to set performance objectives and update as necessary.

Employee Engagement / Relations:

  • Support employees on a day-to-day basis and answer questions about benefits and company policies and processes
  • Advise employees, managers and PBP regarding policy interpretation
  • Assist with the development of communication strategies for new policies, programs and procedures.

Exit Management:

  • Manage in collaboration with the PBP’s and team leads the transition process of all categories of resources
  • Ensure all exit documentations are fully executed by all stakeholders.


  • Be a key player in the evaluation, implementations and support of all people ops projects
  • Take responsibility for tracking timelines & milestones that will lead to the successful implementation of projects
  • Participate in developing team goals, objectives, and systems
  • Any other duties as assigned.

Required Competencies and Skillsets to be a Waver

  • At least 7 years of progressive experience in Human Resources with a minimum of 3 years managing compensation & benefit as well as HR compliance
  • Strong track-record in policy development and implementation with good verbal and written communication skills
  • Great attention to detail and ability to multitask in a fast-paced tech environment
  • Tech savvy with good knowledge of Google Suite and Microsoft Offices
  • Strategic thinker; deploying proactive approach in the execution of daily responsibilities
  • Exhibit high level of understanding as regards confidentiality
  • Ability to handle pressure/conflict
  • Self-motivated
  • Great team player/collaborator
  • Excellent Interpersonal and problem-solving Skills
  • Be honest and reliable
  • Must be able to work with minimal supervision.

Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

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