Integrated A2z Technologies (ia2ztech) Recruits Front Desk / Customer Service Personnel

Integrated A2z Technologies (ia2ztech) Recruits Front Desk / Customer Service Personnel. See the job requirements and description below.

Integrated A2z Technologies (ia2ztech) is an IT firm that specializes in Training, Consulting Services and Sales.  Ia2ztech strives to provide high-quality technological business solutions with a concentrated focus on individuals and corporate establishments.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Personnel
Location: Lagos

Job Description

• Act as the point of contact between the manager and internal/external clients
• Handle requests and queries appropriately
• Telemarketing Job function
• Keep updated records and files
• Answer questions and address complaints
• Generate sales leads that develop into new customers
• Identify and assess customers’ needs to achieve satisfaction
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Answer all incoming calls and redirect them or log messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Manage diary and schedule meetings and appointments
• Check, sort and forward emails

Requirements

• Proven experience as front desk representative or relevant position
• Familiarity with office machines (e.g. scanner, printer etc.)
• Knowledge of office management systems and procedures
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Discretion and confidentiality
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Up-to-date with latest office gadgets and applications

Qualification

• HND / B.Sc Degree in any relevant field; additional qualifications will be a plus.

Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the “Job Title” as the subject of the mail