Front Desk Officer job at Norrenberger - NewBalancejobs

Front Desk Officer job at Norrenberger

Website Norrenberger

Front Desk Officer job at Norrenberger

Norrenberger recruitment 2020 – Front Desk Officer job at Norrenberger. Please note that you can now send in your application for the ongoing recruitment.

Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.

Job Title: Front Desk Officer

Location: Abuja

Job Description / Responsibilities
Responsible for physical touch point maintenance to aid enjoyable client experience:
  • Receive all clients at the office with warmth and offer refreshments.
  • Front office ambience- smell, look and feel.
  • Meeting room ambience- smell, look and feel.
  • Board room- smell, look and feel.
Front Office responsibilities:
  • Receive letters & packages at the Front Office and distribute as appropriate.
  • Package outgoing mails, secure outgoing parcels, etc.

Responsible for keeping client relations records:

  • Physical filing and proper storage of all client documents.
  • Scanning, upload, soft filing / storage of all client documents.
  • Update client information as the need arises and during bi-annual client profile update exercise.
  • Receipt and dispatch of all incoming and outgoing mails. Maintenance and daily update of incoming and outgoing mails registers (hard & soft copies). Appropriate filing of same on shared folder.
  • Package & dispatch proposals and keep record of same.

Client engagement & satisfaction:

  • Receive/answer all incoming calls and make outbound calls when necessary.
  • Prompt reply of all incoming mails / enquiry & complaints. Transfer/escalate to other units if necessary.
  • Respond to messages/enquiries on chat platform.
  • Proactive resolution of client challenges / complaints and prompt escalation where necessary.
  • Weekly preparation & notification of client birthdays & NorrenAnniversaries to responsible staff / account officers. Prepare & provide gifts for landmark birthdays.
  • Package and dispatch embassy cover letters, congratulatory / ceremonial / condolence letters to clients / prospects.
Investment Mobilization:
  • Assist in telemarketing / sales & marketing of the company’s products & services to prospects.
  • Generate sales leads from prospect enquiries.
  • Inform clients of special investment opportunities as these arise.

Other responsibilities as may be assigned by Supervisor.


Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as subject of the email.

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