Experience Officer (Ticketing & Service) at GIG Logistics

  • Lagos

Experience Officer (Ticketing & Service) at GIG Logistics

Job title: Experience Officer (Ticketing & Service)

Company: GIG Logistics

Location:  Benin, Iyana-Ipaja, Ikotun, Warri. Enugu, Yaba

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology in its pursuit of innovative delivery solutions.

Target Locations: Benin, Iyana-Ipaja, Ikotun, Warri. Enugu, Yaba

  • Sell bus tickets at GIGM.com terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
  • Forward booking/traveling reschedule request to the concerned unit.
  • Serve guests by providing product/ service information related to travel schedule, fare and payment.
  • Announce arrival and departure information using the public address system.
  • Assist in Guests’ luggage check in.
  • Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to company policies on guaranteed reservations and no-shows.
  • Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
  • Promote/ Cross sell the GIGM online booking app and other Company products and services.
  • Assists passengers requiring special assistance to board or depart conveyance.
  • Assigns specified space to customers and maintains computerized inventory of passenger space available.
  • Examines passenger ticket or pass to direct passenger to specified area for loading. Sell bus tickets at GIGM.com terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
  • Forward booking/traveling reschedule request to the concerned unit.
  • Serve guests by providing product/ service information related to travel schedule, fare and payment.
  • Announce arrival and departure information using the public address system.
  • Assist in Guests’ luggage check in.
  • Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to company policies on guaranteed reservations and no-shows. Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
  • Promote/ Cross sell the GIGM online booking app and other Company products and services.
  • Assist passengers requiring special assistance to board or depart conveyance.
  • Assign specified space to customers and maintains computerized inventory of passenger space available.
  • Examine passenger ticket or pass to direct passenger to specified area for loading.

METHOD OF APPLICATION

Eligible candidates should forward CVs to: hr@gigm.com with Job title and Location as email title.

To apply for this job email your details to hr@gigm.com