Customer Service Representative needed Telvida

Job Title: Customer Service Representative

Company: Telvida

Location: Lagos

Telvida delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Knowledge of Sport betting is mandatory.
• Minimum of 2years relevant experience.
• BSC/ MSC in any relevant discipline.

METHOD OF APPLICATION

Interested and qualified candidates should send their CV to: careers@telvida.com subject of mail – Business Analyst SB OR Customer Service Representative SB