Customer Service Representative needed Telvida

  • Full Time
  • Lagos

Website Telvida

Customer Service Representative needed Telvida

Job Title: Customer Service Representative

Company: Telvida

Location: Lagos

Telvida delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Knowledge of Sport betting is mandatory.
  • Minimum of 2years relevant experience.
  • BSC/ MSC in any relevant discipline.

METHOD OF APPLICATION

Interested and qualified candidates should send their CV to: careers@telvida.com subject of mail – Business Analyst SB OR Customer Service Representative SB

To apply for this job email your details to careers@telvida.com