If you order from DoorDash frequently, you’ll eventually encounter the dreaded DoorDash missing items problem.
This happens when you place an order, have it delivered, and discover something is missing.
Sometimes it’s just a minor detail, such as a lost drink. However, it could also be a substantial item, such as a full entrée.
If this happens and you discover missing products from your order, you can contact DoorDash for a refund or credit for the missing items.
Here’s what to do if your DoorDash item is missing:
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Is DoorDash Responsible for Missing Items?
Since the restaurant is responsible for producing an order according to the customer’s specifications, it is usually the restaurant that bears the brunt of the criticism for a missing item.
However, because you ordered through DoorDash, it will be the responsibility of the food delivery service to set things right.
For any errors made by the restaurant, DoorDash will give a refund to the consumer on behalf of the business.
As soon as you spot the error, notify DoorDash using the app or LiveChat, and you should receive a speedy response from customer service.
Does DoorDash Investigate Missing Items?
When you call DoorDash customer service, you’ll be asked questions about your missing goods.
In the vast majority of circumstances, DoorDash will give a refund for the item.
Customers have been known to defraud the system by stating that anything was wrong with or missing from an order when it wasn’t.
Repeated complaints from the same consumer may signal a DoorDash fraud, and they may discontinue delivering to that address.
DoorDash is not obligated to give a refund and has complete discretion over whether or not to do so.
To prevent clients from abusing the return system, refunds are given on a case-by-case basis.
How Does Doordash Handle Orders That Are Missing Items?
If things were missing from your original transaction, DoorDash usually offers account credit, a refund to your bank account, or re-delivery.
To be eligible for a refund, you must first report the problem following the above steps.
Customer happiness is highly essential to DoorDash; thus, the company goes to great lengths to correct orders that are missing items.
What Should You Do If There Are Items Missing From Your DoorDash Order?
If any items from your DoorDash order are missing, you must notify the company immediately.
There are other methods to report a problem with your DoorDash, though.
DoorDash prefers that you report the problem through your account because it is the quickest approach.
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Reporting Missing Items on the Mobile App
On the smartphone app, DoorDash makes reporting delivery issues a breeze. Following these steps will help you report missing products from your DoorDash order:
- Open the DoorDash app
- Under the “Orders” tab, find the order that was missing items
- Click on “Help” in the top right-hand corner
- Under “Order Issues,” click on “Missing Items.”
- Follow the remaining prompts on the screen
There’s also an area where you can offer more information about the problems you encountered with your order.
You can seek a full or partial refund for the missing items in this section.
Reporting Missing Items on a Desktop
You can also make a missing items report on this platform if you order food from DoorDash via the desktop rather than the mobile app.
To report the problem to DoorDash via the website, take these steps:
- Click the button with the three lines on the top left-hand corner of the screen
- Select “Orders,” and choose the order that was missing items
- Click on “Help” on the right-hand side
- Under “Order Issues,” choose “Missing Items.”
- Follow the automated prompts to complete the process
It’s vital to specify if your order was missing a considerable portion of food when reporting the matter.
You’ll be able to get a refund or shop credit for your future order this way.
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Conclusion
If any items in your DoorDash order are missing, you will receive a partial refund through account credit, a bank account refund, or re-delivery.
To be eligible for reimbursement, you must report the incident on the DoorDash app or website.
In addition, DoorDash typically responds to refund requests within a few hours of receiving them.