International Institute of Tropical Agriculture (IITA)
The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food-secure future.
We are recruiting to fill the position below:
Job Title: Customer Services Assistant
Ref No: STS2022-018
Location: Ibadan, Oyo
Recruitment Type: STS- National (6-months renewable contract)
Duties
- Ensure front office areas are clean and presentable and welcome guests with a pleasing smile.
- Review arrival lists and records, and receive and take care of special guests.
- Answer the enquiries of clients on a timely basis.
- Foresee the needs of clients and ensure clients are satisfied with our service while residing in I-house.
- Help clients with various tasks like arranging transport, providing supplies, etc
- Walk around the Cafeteria and snack bar during meal times.
- Address grievances issues and inform the Front Office Manager as and when required.
- Record all necessary data and information in the designated registers every day.
- Comply with health and safety standards.
- Check that all folders in the rooms are up to date and presentable.
- Give the required information about different areas of our Campus to the guests.
- Promote the services provided by I-house and build a long-term association with the clients.
- Perform any other job-related tasks as may be assigned by the supervisor.
Qualification
- National Diploma certificate in Business Administration, Public Administration, Public Relation or related field with a minimum of three (3) years’ experience performing similar role in a well-structured environment.
Competencies:
The ideal candidate must:
- Have good communication skill (writing, reading and speaking)
- Have good customer relation.
- Have ability to use Microsoft Office packages.
Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
Method of Application
Interested and qualified candidates should:
Click here to apply
Note
- Interested applicants should complete the online application attaching a detailed Cover Letter and Curriculum Vitae saved with their names in Microsoft word format to IITA website
- The application must include the names and e-mail addresses of three professional referees which must include the applicant’s current or previous direct Supervisor, professional colleague, and evidence of current remuneration package.
- IITA is an equal-opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women.
- While all applications will be acknowledged, please note that only shortlisted candidates will be contacted
Application Deadline
22nd November 2022.