In this article, we will be telling you more about who a Restaurant General Manager is and some of the essential responsibilities, qualifications that are associated with this job role.
Who is a Restaurant General Manager?
The Restaurant General Manager controls the operation of the restaurants. The Restaurant General Manager is charged with the overall responsibility of directing the day to day operations of a restaurant, guaranteeing compliance with company quality guidelines in all areas of operation like production and delivery, customer relations, team management, restaurant related maintenance and repair, inventory management, recruiting, hiring, termination and retention of team members, financial accountability, and enforcing the delivery of the highest quality products and services customers.
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Essential Duties and Responsibilities for a Restaurant General Manager
Leading daily operations by arranging, directing, and developing the restaurant team members.
- Manage profit & loss, by complying with cash control/security processes, monitoring inventory, managing labor, analyzing financial reports, and taking necessary actions.
- Interviews and recruits team members, carries out performance appraisals, takes necessary disciplinary action, motivates and trains team members.
- Authorized to hire or fire team members (or actively participate in those decisions) with approval/partnership from Human Resources.
- Enforces adherence to the Occupational Safety and Health Act, local health and safety codes, and also the company safety and security policies.
- Makes sure that the restaurant complies with the preventative maintenance program as regards to facility, equipment, and grounds maintenance.
- Making sure there’s a safe working environment and great customer experience by promoting safe working behaviors of the team.
- Promoting fast, accurate service, positive guest relations, and makes sure products are consistent with company quality standards.
- Confirms food quality and 100% customer satisfaction.
- Enforces complete and timely execution of corporate & local marketing programs.
Qualifications Guidelines
To successfully carry out this job role and it’s associated duties, the applicant must be able to carry out each crucial duty satisfactorily. The requirements below listed are representative of the knowledge, skill, and/or ability required for the role.
Education/Experience
- Most organization requires a High School diploma or it’s equivalent but some others favor a higher degree.
- 2 – 4 years of experience in a supervisory role is required in food service or retail environment.
- A verifiable track record of leadership and managerial skills while offering an excellent customer service is required.
Language Ability
This position needs an individual with excellent written, verbal, and group communication skills. This position also requires the wherewithal to read, analyze, create and interpret business memos and documents in general.
Math Ability
This position needs an individual with excellent math skills.
Reasoning Ability
This position needs an individual with strong problem-solving and decision-making skills, and the ability to be flexible and adapt in various situations.
Computer Skills
- Great computer skills are needed.
- Must be a proficient user of the internet and be also proficient with computerized business tools like emails, learning management systems, and memo software.
- Must be very conversant with Word, Excel, PowerPoint, and other suitable softwares.
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Supervisory Responsilities
This position has lots of accompanying supervisory responsibilities like supervising crew members, shift leaders, and shift managers.
Physical Demands
This position will need an individual to stand for long periods on hard surfaces, on some occasions in warm temperatures. There is most likely to be an immense lifting of supplies and materials with moderate to loud noise. The use of hands and arms to reach for, grasp, and manipulate objects is a prerequisite.
Finger dexterity might be required for the usage of the cash register. There will be frequent exposure to hot equipment and oil all through the workday.
Special Requirements/Certificate
None
Conclusion
The job description above is not designed to be an all-inclusive list of duties and standards of the position. You should use this as a template to prepare a more organization-tailored job description, this should largely depend on your companies needs and geographical location.