Globacom Limited
Service Manager Job at Globacom Limited. Please go through the requirements before applying for this position.
Globacom Limited is Africa’s fastest-growing telecommunications company. Owned by the Mike Adenuga Group, Globacom is the market-leading mobile service provider in Nigeria. At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future. This vision is about you.
Job Title: Service Manager
Ref No: SM
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experiences about our current products and services while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented, and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Responsible for the regional E-2-E (End – to -End) customer experience.
- Dashboard reporting to the business and stakeholders.
- Should able to design and manage customer interaction to meet or exceed customer expectations.
- Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
- Focus on reducing Customer Churn
- Inspire Customer Advocacy and increase Revenue.
- Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
- Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security
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Experience
- Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
- Must be able to demonstrate a consistent profile of solution provider/problem solver with references.
Remuneration
- The position attracts competitive remuneration.
Application Deadline
5th December 2020.
Method of Application
Interested and qualified candidates should e-mail their resume, possibly with a scanned passport photograph to [email protected] using the reference of the position as the subject of your mail.