Contact Centre Agent at ConSol Limited

Contact Centre Agent at ConSol Limited. Please go through the job details before applying for this job.

ConSol Limited is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Marina, Lagos

Employment Type: Contract

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage the length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors, and call centre manager to ensure synergy and all-time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.

SEE ALSO: Standard Chartered Bank Recruitment in 2020

Job Requirements

Education Qualification:

• Minimum of ND in Mass Communications or any related field.

Professional Qualification:

• Relevant Contact Centre Operations Certification

Experience:

• Minimum of 1-2 years relevant work experience in the Contact Centre
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.
• Experience in the Banking / Financial Sector.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note

• Applicants MUST be ready/available to start work immediately
• Only applicants residing in the following axis will be considered:
  • Ilupeju / Oshodi / Mushin
  • Somolu / Bariga / Yaba / Ebutte-Metta
  • Maryland / Ikeja / Ogba
  • Isolo / Ilasa / Okota / Cele / Surulere
  • Oworoshoki / Gbagada / Anthony

Application Deadline 

18th November 2020.