Customer Service Executive Recruitment at Greenlight Planet

Location: Lagos, Nigeria
Job type: Full-time
Reporting to: Team Lead, Customer Service.

The Role

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

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Key Responsibilities for the Role

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

Job Requirements

The ideal Customer Service Executive:

• Bachelor’s Degree in a Business-related course – Sales, Marketing or Customer Service Management
• Good communication skills with fluency in both written and spoken English
• Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
• Strong interpersonal skills.
• Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Basic Microsoft- Excel skill.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

Application Deadline

Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Note: Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.