Specialist, Quality Assurance (IT & Technical) at 9mobile

  • Full Time
  • Lagos

9Mobile Nigeria

Specialist, Quality Assurance (IT & Technical) at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Job Title: Specialist, Quality Assurance (IT & Technical)

Location: Lagos

Job Summary
  • Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
Principal Functions
  • Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
  • Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
  • Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
  • Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
  • Facilitate process awareness trainings and design of workshop materials for internal and external customers
  • Establish and manage quality teams for process optimization and operational excellence
  • Conduct periodic and ad-hoc review of EMTS business processes to determine fitness for purpose
  • Generate process review reports with identified strengths, weaknesses and improvement recommendations
  • Identify and mitigate process bottlenecks in order to realize process efficiency
  • Identify and document realistic process controls for tracking and reporting processes within agreed timelines
  • Enhance corporate governance by supporting the deployment of a robust policy framework. Facilitate enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives
  • Support the maintenance of the Quality Management System to promote the organization’s competitive edge
  • Carry out other assignments as directed by the Manager, Quality Management.
Educational Requirements
  • First degree in a relevant discipline from a recognized university.
  • Three (3) to Five (5) years work experience
Experience,Skills & Competencies


  • Process Design and Analysis
  • Project Planning and Control


  • Problem Solving
  • Presentation/Facilitation


  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus

ALL Interested and qualified candidates should:
Click here to apply

To apply for this job please visit careers.9mobile.com.ng.

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