HC HelpDesk Officer recruitment at Sterling Bank Plc - NewBalancejobs

HC HelpDesk Officer recruitment at Sterling Bank Plc

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Sterling Bank Plc

About Sterling Bank Plc

At Sterling Bank, our customers are our number one priority and we value their feedback and ideas. We’ve made sure there are plenty of ways to stay in touch. Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.


Job Title: HC HelpDesk Officer

  •  Posted:  Tue. 18 Feb, 2020
  •  Expires:  21, Feb 2020

To provide support to the Human Resource division by ensuring the provision of time-bound service to employees, offering timely and effective resolution of employee issues and ensuring the standardization of issues resolution within the Group

Job Description
  • Serve as first point contact for staff seeking HR
    assistance over the phone or email
  • Ensure all requests received or logged are
    effectively resolved within the stated SLA for all
    units in HR.
  • Pass on any feedback or suggestions by staff to
    the appropriate HR unit
  • Walk staff through problem-solving process
  • Direct unresolved issues to the next level of
    support personnel
  • Determine the best solution based on the issue
    and details provided by staff
  • Prepare and consolidate reports relating to staff
    issues / feedback and service delivery and
    provide recommendations on suggested
    improvement areas which may involve policy /
    process reviews
  • Weekly and monthly report generation on all
    issues from the HR Customer Service email box
    and the Issues Management System (IMS).
  • Collaborate with HR teams to administer and
    collate employee surveys
  • Implement employee engagement programs
  • Contribute to content development that fosters
    social interactions and collaboration between HR
    and employees
  • Ensure the Group exceeds its internal Customer
    satisfaction level
  • Identify and suggest possible improvements on
  • Provide accurate information on HR

Job Experience

At least 2 years relevant / specific experience

Method of Application

Interested and qualified applicants should Cick here to apply

To apply for this job please visit talent.sterling.ng.

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