Front Desk/Admin Officer jobs at Physio Centers of Africa - NewBalancejobs

Front Desk/Admin Officer jobs at Physio Centers of Africa

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Website Physio Centers of Africa

Front Desk/Admin Officer jobs at Physio Centers of Africa

Job Title: Front Desk/Admin Officer

Company: Physio Centers of Africa

Unit: Admin
Reports to: Clinic Coordinator

Physio Centers of Africa is dedicated to providing the highest standard of treatment, servicing a wide variety of clientele from elite level athletes to children or the elderly. Our Physiotherapists have experience with orthopedics, sports-medicine, neurology, pediatrics, geriatrics and home health care. We provide affordable world class wellness care delivered within the local cultural norms.

Job Description

  • Welcomes clients by greeting them, in person or on the telephone; answering or directing inquiries.
  • Planning and scheduling appointments for new and recurring clients based on physiotherapists availability. Leverages electronic patient management system and Outlook to make appointments for clinic staff.
  • Provide clients with intake forms and other documents required. Ensures all clients are aware of appointment and payment guidelines prior to appointment and or receipt of service.
  • Assists physios by ensuring that therapy rooms, gym and other areas are ready to intake clients.
  • Organizing and maintaining client files and records.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information.
  • Process payments from patients and ensure correct utilization of Payments software and tools as well as the tools to record the financial transactions.
  • Provide clients with support and guidance as needed
  • Providing quality customer service, raising to the attention of his/her line manager and others any customer service issues and queries as well as supporting the resolution of issues.
  • Ensures that visitors log is kept, a tracking of number of appointments, new evaluations, purchases and other information is maintained and up to date.
  • Support the equipment sales, Home Care and other business units operating within a center by taking orders and assisting on the execution of the order.
  • Maintains operations by following policies and procedures; reporting needed changes
  • Provide any other support and analyses as may be directed by the clinic Coordinator
  • Managing the day-to-day operations of the office
  • Liaising with all vendors and suppliers working for the clinic
  • Purchasing of consumables and maintaining inventory of assets and equipment Placing and expediting orders for supplies; verifying receipt of supplies. Processes all invoices in the clinic both for staff and sales from equipment store Supervising junior staff

Competency and Skills Requirements
Critical Characteristics:

  • Knowledge of customer service delivery
  • Bookkeeping and use of accounting software
  • Has an entrepreneurial spirit and must be willing to take risk
  • Be willing to grow with the business and be adventurous
  • A problem solver and can work independently
  • Someone not concerned with hierarchy and ready to roll up sleeves
  • Good multitasking capabilities
  • Good analytical and problem-solving skills
  • Good time management skills
  • Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
  • Presentation capability.

Minimum Qualifications for Front Desk/Admin Officer jobs

  • Master’s or B.Sc.
  • Minimum of 2 years’ experience in an industry that focuses on customer experience, retail, spa/gym.

Generic Skills:

  • Ability to work well under pressure
  • Very good interpersonal and team skills
  • Excellent verbal and written communication skills
  • Customer focus
  • Client relations
  • Strong organizational skills.


ALL Interested and qualified candidates should send their CV to: clearly indicating the “Job Title” as subject of your mail.

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