GIG Logistics (GIGL)
Experience Center Agent at GIG Logistics (GIGL). Please ensure you read the job requirements before applying for this position.
GIG Logistics (GIGL) is one of Nigeria’s Leading Logistics companies.
The company was Founded in 2012. We belong to a distinguished class of logistics companies with a clear defined market path in Nigeria. With scores of local branches and a robust global network, we provide domestic intra and inter-state express delivery services. Our footprints are also clearly visible in the areas of freight forwarding, haulage services, mailroom services, warehousing and distribution services, and e-commerce logistics. Our rapid growth has largely been propelled by an excellent team of professionals. GIGL prides itself as an operator with the most knowledge of the local environment. Backed by a seamless infrastructure, we are now positioned more than ever to compete with other globally-rated firms. Our tagline, ‘…a better way to deliver’, is an affirmation of our excellent processes and customer care deliverables. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges.
Job Title: Experience Center Agent
Location: Nnewi, Anambra
Employment Type: Full-time
Job Description
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
- Promote and cross-sell the company’s products.
- Ensuring proper documentation and safety of all parcels sent and received.
- Ensure strict compliance to scanning process and procedures.
SEE ALSO: Microsoft Recruitment & Job Vacancies Update in 2021
Qualifications
- Minimum of HND from a government recognized tertiary institution
- Customer-centric, tech-Savvy, young and personable
- Evidence of mandatory NYSC scheme or Exemption Certificate.
- Must reside in Nnewi, Anambra State
Application Deadline
5th May, 2021
