Customer Service Representative at DEDA Hospital – Apply Now!

  • Full Time
  • Abuja

DEDA Hospital

Customer Service Representative at DEDA Hospital

DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DeDa hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children and families. For over 6 years, DeDa hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare.

Job Title: Customer Service Representative

Location: Abuja

  • Answering telephone calls in a professional manner at all times.
  • Maintaining diaries and arranging appointments.
  • Confidentiality is maintained at all times.
  • Implementing and maintaining procedures/administrative systems.
  • Liaising with staff, suppliers and clients.
  • Standing as an interface between the staff and guests.
  • Taking messages and giving feedback.
  • Accepting packages and liaising with visitors/patients/clients
  • Must possess excellent IT skills and efficiently use a variety of software packages.
  • Handling correspondence of a confidential nature.
  • Writing reports as may be required.

Note: The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.

Position Requirements

  • Education: Minimum Qualification: Bachelor’s Degree.
  • Experience: Minimum 2 Years of experience in a similar role. Being in a hospital and working with HMOs will be an added advantage.
  • Previous clerical, secretarial, or commercial work experience is essential.

Skills and Competency Requirements:

  • Good observation and presentation skills.
  • Excellent time management, interpersonal, organizational, adaptability, and team-building skills.
  • Excellent IT and administrative skills.
  • Ability to communicate effectively at all levels.
  • Must be fluent in written and spoken English
  • Understanding and knowledge of health and safety procedures.
  • Have a professional approach to all routine tasks and displays a sense of responsibility at all times.
  • Focused on the delivery of customer service to everybody in the organization as well as visitors.

Personal Attributes:

  • Task Focused, Proactive, and Disciplined with a sense of integrity.
  • Can pass a personal identity check and produce references or guarantors.
  • The front office customer service officer must present himself/herself and
  • act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.
  • Smart, well-groomed, and confident with a professional attitude at all times.
  • Possessing a friendly, approachable personality.
  • Willing to work long hours as at when required.

Method of Application

Interested and qualified candidates should send their CV ( which includes referees from your previous or current employers) to: using “Customer Service” as the subject of the email

Application Deadline 5th June, 2020

To apply for this job email your details to

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