Customer Service Representative at CWAY Nigeria Drinking Water Science and Technology Company Limited

CWAY Group – In 1999, Mr. Onest Che founded CWAY group, a Foods and Beverages company in Nigeria and steadfastly committed these investments towards improving people’s lives. Since then, CWAY has been tending to consumers’ health needs and other high quality premium products. Two decades of rapid growth after establishment, CWAY consistently became a reckoning force as a high employer of labor and the market leader in manufacturing of drinking water and the beverages investment sector in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements and skills

• Candidates should possess an NCE qualification with 0 – 1 year relevant work experience.
• Proven customer support experience or experience as a Customer Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  13th February, 2023.