Customer Service Manager Job at United Bank for Africa Plc (UBA)

Customer Service Manager Job at United Bank for Africa Plc (UBA). Please make sure you read the job requirements before applying for this position.

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Objective

• Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

Roles & Responsibilities

• Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
• Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
• Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
• Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
• Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
• Conduct/ensure branch training/meeting sessions in line with policy.

Candidate’s Profile

• We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branch in Lagos state.
• The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.

Skills Required:

• General Managerial/Administration.
• Team building/Conflict Management.
• Organization /Coordination skills.
• Good Communication Skills (oral and written).
• Good Interpersonal Skills.
• Strong Personality / Firm & Assertive.
• Capacity to manage and absorb pressure.
• Entrepreneurship/Taking Ownership.
• Supervisory skills.

Knowledge Required:

• Good Knowledge and understanding of banking operations.
• Good Products Knowledge.
• Good understanding of Customer Services.

Application Closing Date

11th November, 2021.

Method of Application

Interested and qualified candidates should:
Click here to apply online