Call Center Agent Recruitment Willco Property Management

Call Center Agent Recruitment Willco Property Management, Please make sure you go through the job requirements before applying for this position.

Willco Property Management is a leading property servicing company, providing service excellence in integrated facilities management, property management and maintenance solutions via our corporate divisions; WPM & WMS.

Location: Lagos
Job Field: Customer Care

Job Description

• We are looking for experienced Call Center Agents who will be responsible for providing efficient customer experience through exceptional service methods.

The Call Center Agent would be responsible for the following:

• Manage large amounts of inbound and outbound calls in a timely manner
• Document all call information according to the company’s standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Build sustainable relationships and engage customers by taking the extra mile
• Follow up customer calls where required.
• Follow communication “scripts” in handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Manage and update customer database with the status of each customer
• Route calls to the appropriate resource
• And other duties as assigned.

Requirements

The ideal candidate should possess the following:

• Proficiency in relevant computer applications
• 1-3 years of experience in a call center environment
• Superior listening, verbal, and written communication skills
• Customer focus and adaptability to different personality types
• Ability to handle the stressful situation appropriately
• Ability to multi-task, set priorities and manage time effectively
• Knowledge of customer service practices and principles
• Previous experience in a customer support role
• Excellent data entry and typing skills

Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email