Bemil Nigeria Limited recruits Customer Relations Officer

  • Full Time
  • Abuja

Website Bemil Nigeria Limited

Job Title: Customer Relations Officer

Company: Bemil Nigeria Limited

Location: Abuja

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978.

Details:

Job summary: Interacts with Customers to provide and process information in response to inquiries, concerns and request.

Job Duties:

  • Deals directly with customers either by telephone, electronically or face to face.
  • Ensures prompt response to all customer inquiries.
  • Handles and resolves customers’ complaints in a timely manner.
  • Keeps records of customers’ interactions and transactions.
  • Records details of inquiries, comments, complaints and records details of actions taken.
  • Maintains a comprehensive customer data base.
  • Ensures that all required customer meetings are scheduled, attended and documented.
  • Analyses and documents loss of clients.
  • Assesses guards’ uniforms/appearance during visits and issues reports.
  • Carries out regular Customer Satisfaction Survey.
  • Ensures strict compliance with the Company’s Policies & Procedures.
  • Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
  • Checking customer’s credit situation.
  • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
  • Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
  • Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
  • Ensure that all transactions are compliant with Company’s policies.
  • Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
  • Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.

Key Competencies

  • Interpersonal skills
  • Communication Skills
  • Listening Skills
  • Problem analysis and problem- solving
  • Attention to detail and accuracy
  • Adaptability
  • Stress tolerance

METHOD OF APPLICATION

ALL applicant are expected to use the email(s) below to apply.

  •  abujacr@bemilnigeria.com

To apply for this job email your details to abujacr@bemilnigeria.com