Agent Channel Product Development Officer job at First Bank of Nigeria Limited (FirstBank) 

Job Title: Agent Channel Product Development Officer

Job ID: 1900005N

Company: First Bank of Nigeria Limited (FirstBank)
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: DMD Directorate

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Job Objective

• Product Expansion and Innovation

Duties & Responsibilities

• Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
• Identify opportunities for product innovation and product enhancements
• Liaise with internal stakeholders and/ or external research agencies on product development and management
• Develop and maintain standard operating procedure manuals for all activities related to Product Development
• Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
• Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
• Provides source data for product line communications by defining product marketing communication objectives
• Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy

Challenges:

• N/A

Planning:

• None

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: N/A
• Staff costs: N/A
• Costs that you control: N/A
• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators:

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving
• Marketing
• Advertising

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management

METHOD OF APPLICATION

Use the link(s) below to apply on company website.

• Agent Channel Product Development Officer