Consumer Services encompasses a variety of services rendered to an individual by a business. Employees who work in this Career Path assist individuals with decisions or problems relating to a product or service. Services rendered can range from financial advice to advice about consumer goods. Occupations in this Career Path include Consumer Credit Counsellors, Certified Financial Planners, Customer Service Representatives, Market Researchers, and Personal Financial Advisors. This Career Path will suit those who have an interest in helping others while possessing strong communication skills and experience in problem-solving.
Top consumer service occupations
- Automotive Body Repairers
- Automotive Glass Installers and Repairers
- Automotive Service Technicians and Mechanics
- Automotive and Watercraft Service Attendants
- Bicycle Repairers
- Camera and Photographic Equipment Repairers
- Computer, ATM, and Office Machine Repairers
- Counter and Rental Clerks
- Credit Counselors
- Customer Service Representatives
- Electronic Home Entertainment Equipment Installers and Repairers
- Home Appliance Repairers
- Locksmiths and Safe Repairers
- Mechanical Door Repairers
- Motorboat Mechanics
- Motorcycle Mechanics
- Musical Instrument Repairers and Tuners
- Outdoor Power Equipment Mechanics
- Personal Financial Advisors
- Recreational Vehicle Service Technicians
- Tax Preparers
- Tire Repairers and Changers
- Vehicle Cleaners
- Watch Repairer
- Loan councilor
- Account Executives
- Account managers
- Sales managers
- Product managers
- Store & warehouse managers
- Office managers
- Administrative managers
- Executive assistant
- Field service technicians
- Client services managers
- Relationship managers
- Operation managers
- Claims representative
- Assistant Vice President
Consumer services may not be the most financially rewarding career, as it is not something which can buy you an luxurious car or even a house. But it could be the ideal way to kick start your career and there are a multiple of enticing reasons to begin your career in consumer services.
While landing a job is a rigorous affair in today’s world full of rat races, consumer services offer an easy portal to take a head start in your career. There are jobs that may lose their relevance a few years from now and may even become obsolete but consumer support will be always in demand. If you are a college student then taking a job as a service representative can be a lucrative way to sort out your bills and learn skills that can give you an edge during future job interviews. Thus it provides the best of both worlds.
5 Best Reasons to Take a Job in Consumer Services
Plethora Of Oppurtunities
There is an ocean full of opportunities in consumer services as everyone needs assistance at one time or the other. It adheres to great employment prospects which will always be in demand. In today’s ever-changing and densely populated markets every organization relies on its customer support to collect feedback and data from customers which helps in eliminating product or service-related issues while creating a competitive advantage. And thus it can be very paramount for the growth of businesses.
While the name of consumer services may sometimes be rebranded to the Resolution team, Help desk, or Service department, their job roles remain the same.
Low Entry Requirements
In today’s world of stiff competition, you require at least some sort of degree to make your ends meet. That degree usually cost you a lot of time and money, but even after churning out big bucks for fancy degrees, you may be short on requirements for your dream career and in the end, settle for a job that doesn’t even need the acquired degree.
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So if you’re not opportune to have a significant flow of cash for expensive degrees then my recommendation would be for you to give it a shot for a job in consumer services. The only educational requirement for entry-level jobs in customer support is a High School Diploma.
Also, you’d receive training on various skills necessary to succeed at your job, such skills like clients and call management, stress reduction, professional demeanor, and cross-selling products. These courses might last for a week before you undertake a job.
Boost Up The Overall Job Skills
A job in consumer services can be the launching pad for other types of work. The skills gained as a service representative are vital and can be an impetus for a successful career in other fields. You’d generally need to get better with your communication skills and problem-solving strategies as you gain experience by serving consumers daily. Believe it or not these skills can be your competitive advantage when you switch careers to some other field.
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Also, working as a customer representative grants you the opportunity to get acquainted with deep knowledge of products and services. So let’s say in the future, you decide to transform your career in sales or marketing then the in-depth knowledge of the products and services you gained earlier can pave the way for you.
A career in consumer services blends both training and education which can be vital for future job positions.
Provides Work From Home Facility
This is one of the most glaring advantages of working as a consumer service representative. Today due to the pandemic, plenty of companies are offering work from home options to their employees. Almost 50% if not more of employees in consumer services are working from home and others from their parent company. If you’re one of those with such options, this allows you to work at your own hours which makes it an ideal choice for freelancers, students, and stay-at-home parents.
Allows To Work On Various Technologies
Fortunately for us, we are in a time where the advent of cutting-edge technology has transformed all the working sector and in order to swiftly climb up the career ladder, you’ve to align with the latest technologies. A career in consumer services gives you the opportunity to gain expertise over different forms of technology with cloud computing platforms. Like others mentioned earlier this digital experience garnered by you at the workplace can be a key if you decide to switch over in a completely different career path.
So, whether you are just assisting consumers over the internet or at the physical stores you get valuable experience of working with software of voice communication, texting, emailing and analytics.
We’ve come to the end of this article and by now, I’m sure you’d know the answer to your question of “If Consumer Service is a good Career path”, if you ask me I’d say it’s a great choice depending on where you’re in life, what your goals are, your age range and many more. Anyways whatever your decisions are I wish you Goodluck.
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