Appzone Limited
Appzone Limited is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.
We are recruiting to fill the position of:
Job Title: Customer Relationship Management (CRM) / Help Desk Executive
Job Opening ID: 148
Location: Lagos
Employment Type: Full-time
Industry: Operations
About the job
- Provide reliable interface between our client’s IT representative(s) and Qore’s business units.
- Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
- Case management; case categorization, case assignment, and case closure.
- Follow standard help desk procedures to assist clients in resolving technical issues.
- Prepare activity and other related CRM reports.
- Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
- Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
- Conduct routine operational training for users of Qore’s Prime product.
Requirements and Skills
- B.Sc in Accounting, Finance, or a related discipline.
- 2+ years relevant work experience.
- Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
- Good planning, organizing and prioritization skills.
- Good communication and interpersonal relationship skills.
Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:
- Very Competitive & Rewarding Pay
- Flexible work option (Hybrid)
- Group Life Insurance
- Medical Insurance
- Paid Lunch for onsite work
- Lifelong Learnings.
Application Closing Date
30th September, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online