Green Africa Airways Limited
Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: Duty Officer
Locations: Kano & Owerri – Imo
Job Function: Airport Services
Employment Type: Full Time
Experience level: Mid
Workplace Type: Onsite
Job Role
- Supervising resource utilization to meet Green Africa’s standard while balancing customer service and accounting requirements
- Supervising all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome
- Ensuring all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties
- Ensuring all in-house teams and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround.
- Providing leadership and direction for assigned staff over a 7day shift covering all daily flights, to achieve departmental goals for productivity and quality
- Providing correct information regarding fares, ticketing, product knowledge and refunds to airport front level staff
- Maintaining accurate records and update PNR files
Qualifications
- Bachelor’s Degree or Higher Diploma in any field
- 2 – 3 years proven experience in a similar role
- Advanced computer skills and high attention to detail.
Must have skills:
- Excellent communication and interpersonal
- High-level numeracy
- Must be willing to work outdoor weather conditions under time pressure
- Advanced computer skills and high attention to detail
Good to have skills:
- Problem-solving skill
- Attention to details
- Ability to remain calm personality in difficult situations
- Adaptability to varying weather conditions.
Method of Application
Interested and qualified candidates should:
Click here to apply