Sian Global Services Limited
Sian Global Services, a management firm that is changing lives of many & empowering them to be employers of labour, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ifako-Ijaye, Lagos
Employment Type: Full-time
Job Summary
- We are hiring a Customer Service Representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Requirements
- Minimum of National Diploma
- Comfortable using computers.
- Experience working with customer support.
- 1 – 5 years work experience.
- Ability to stay calm when customers are stressed or upset.
Remuneration/Salary
N150,000 – N200,000 Monthly.
Method of Application
Interested and qualified candidate should send their CV to the “Human Resource Department” via: [email protected] using the Job Title as the subject of the email.
Note: Only qualified Candidate will be contacted
Application Deadline 20th May, 2023.