Lafarge Africa Plc
Lafarge Africa Plc is a member of the LafargeHolcim Group – the biggest building and concrete solutions company in the world. It is a publicly quoted company on the Nigerian Stock Exchange (NSE) and serves Nigeria with a wide range of building and construction solutions designed to meet housing and construction needs from small projects like individual home buildings to major construction and infrastructure projects.
We are recruiting to fill the position below:
Job Title: Order Fulfillment Manager
Requisition ID: 927
Location: Opebi, Lagos
Summary
- Supervise end to end directly, the Lafarge Africa Plc Order Management and Fulfillment operations (DM/LMAPP/OM Units),
- Create and maintain processes that are customer centric towards achieving heightened customer service metrics with “Customer Delight” and “Revenue” as the bottom lines.
Responsibilities
- Successful running of OFT operations
- Proactive and problem solving attitude in handling of Customer complaints/requests WITH CX at the top of mind
- Responsible for OFT members performance levels.
- Backlog management and reporting
- Ensure the FIFO is maintained by the team while order planning
- Ensure Best Shipping Point is allocated to at aleast 90% of all planning requests.
- Ensure that all orders are consumed before the 90day expiration or voided in line with policy
- Ensure that all OFT parameters –are tracked, monitored, reported, and improved.
- Process and policy creation and inputs.
- Support the Head of Customer Service towards ensuring all Lafarge CS department goals and visions are met.
- Any other assigned duties.
Qualifications & Experiences
- B.Sc. in any Business / Statistical / Science course.
- At least 5 years’ experience in customer service management.
- At least 2 years in Sales Admin/Order Mgt.
- In-depth knowledge of customer service/operations/customer experience policies and practices
- Strong leadership capabilities
- Good supervisory and people management skills
- Organizing and planning skills
- Strong communication and influencing skills
- Interpersonal skills.
- Proficiency in SAP(ERP) and other Order fulfilment tools.
- Experience in order mgt/sales admin DESIRABLE
- Understanding of CSAT/NPS/CES/OFR/OTS and other metrics within CS
- Certification in Customer Services is desirable.
- Thinking, analytical, problem solving skills
- Active listening skills and high stress tolerance level
Working Options:
- Based in Lagos or willing to relocate
- Role requires flexible working times
Method of Application
Interested and qualified candidates should:
Click here to apply