Safari West
Customer Support Specialist at Safari West. Please ensure you read the job requirements before applying for this position.
Safari West, a prospective sports company, is recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Lekki, Lagos
Employment Type: Full-time
Duties
- Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
- Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
- Follow-up on customer complaints to ensure timely resolution
- Provide product and service information to customers
- Build & develop customer relationships
- Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
- On-time response to requests from the Management team.
Requirements
- Candidates should possess a Bachelor’s Degree.
- Experience as a customer support specialist with 2 – 5 years
- Experience in betting industry is a must
- Excellent communication skills
- Politness and positive attitudes
- Experience of working withclients from other countries is a great plus.
Salary
N150,000 – N160,000 Monthly.
Application Closing Date
10th February, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Customer Specialist – Lagos” as the subject of the email.