Bola Tinubu Health & Diagnostics Centre (PPC Limited)
Bola Tinubu Health & Diagnostics Centre (PPC Limited) is a Diagnostic Centre operating as Public Private Partnership project providing Radiology, Pathology and Cardiology service in a Tertiary hospital in Lagos.
We are recruiting to fill the position below:
Job Title: Customer Relations Officer
Location: Lagos
Employment Type: Full-time
Summary of Roles / Responsibilities
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Help patients in distress by responding quickly to emergencies.
- Protects patients’ rights by maintaining the confidentiality of personal and financial information.
- Record incidence as it occurs.
- Engage disgruntled clients and devise appropriate means of making them happy.
- Address waiting patients and attend to their requests and concerns.
- Assist in directing clients to procedure areas.
- Assist in resolving basic challenges or issues being encountered by clients while directing more technical issues to appropriate departments or authority.
- Inform concerned departments about urgent client’s issues.
- Report daily activity to the Floor Supervisor for decision making.
- Document and escalate issues resulting from perceived bad customer service.
- Work hand-in-hand with security personnel in coordinating patients’ flow.
- Daily Record and report clients’ complaints and challenges to the Floor Supervisor.
Qualification and Person Specification
- Candidates should possess a Bachelor’s Degree qualification
- 1-3 years’ experience as a Customer Relations Officer.
- Basic knowledge of the healthcare industry and operations.
- Ability to forecast and be proactive.
- Organized team player.
- Self-motivated and detail-oriented.
- Ability to meet and exceed organization’s goals.
- Attention to detail.
- Candidate MUST have science/medical-relatedbackground.
- Ability to work varied hours/days, including nights, weekends, and holidays, as required.
- Advanced level spreadsheet skills and PC literacy.
- Confident communication skills and strong report writing skills.
- Excellent use of Millensys software.
- Good listening skill.
- Strong interpersonal skills.
Method of Application
Interested and qualified candidates should send their Cover Letter and CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only shortlisted candidates shall be contacted
Application Deadline 21st November, 2022.
