Bosch Africa
Bosch Africa Recruitment for Sales Customer Service Officer – Power Tools. Please ensure you read the job requirements before applying for this position.
Bosch Africa – Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new. Robert Bosch Nigeria Limited, is a growing company of the Bosch group located in Lagos, Nigeria. We operate in the business divisions Packaging Technology, Automotive Aftermarket, Power Tools, Drive and Control, Security Systems and Thermo Technology.
We are recruiting to fill the position of:
Job Title: Sales Customer Service Officer – Power Tools
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
SCS1 Roles:
- Customer interface for Nigeria
- Steering of service Provider
- Drive Sales Back office as sales function with constant communication with the warehouses (IDC in Germany and Bollore in Ghana)
- SAP KEY USER: POE/P13
- Claim handlings
- Credit/ debit notes
- Outstanding clearance support with Finance in Dubai, Morocco, Ghana, South Africa.
- Process steering of back office
- Power Tools – Customer contact center support
- Project responsibility
- Required inspections are done with satisfactory results
SCS2 Roles:
- Responsible for Sales Support Services for the CSO
- Maintenance of customer terms and conditions
- Prices upload in POE/B2B Portal Manager
- Customer account creation with the customer master data team in Germany or in Romania depending on the country
- Ensuring sales area data are uploaded in Q13/P13 with correct routes and transport Zones well defined
Qualifications
Education:
- University Degree in Business Administration or its equivalent
- Qualification in Marketing and commercial background is an added advantage
Experience:
- 2-5 years of experience
- Experience in the power tools business will be an added advantage
Skills:
- Strong product knowledge
- Customer centric
- Knowledge of SAP is compulsory
- Great understanding of sales support
- Good communication skills
- Strong level of analytical and strategic skills as well as ability to comprehend details
- Strong target orientation, motivation and initiative
- Proven ability to perform under pressure
- Computer literacy
- Fluency in English
Additional Information:
- By choice, we are committed to a diverse workforce
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online