Green Africa Airways Limited
Green Africa Airways Limited is currently hiring to fill the position of Specialist, Customer Service Training. Please ensure you read the job requirements before applying for this position.
Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: Specialist, Customer Service Training
Location: Lagos, Nigeria
Job Role
- Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training programme
- Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
- Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
- Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback.
- Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
- Participate in the preparation of training content.
Qualifications
- Minimum of Bachelor’s Degree or an equivalent HND (Higher National Diploma)
- 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required
- Fluent in written and spoken English – additional languages are an advantage
- Satisfy all prerequisites for initial cabin crew qualification
- Proficient in Microsoft Office Suite
- Excellent interpersonal skills and the ability to operate effectively in a multicultural environment.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online