ipNX Nigeria Limited
ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Title: Experience Center Officer
Location: Lagos
Employment Type: Full-time
Category: Outsourced
Responsibilities
- Can drive understanding and engagement with the customer.
- Respond to queries, customers need and rendering before and after sales service.
- Demonstrated ability to multi task.
- Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
- Build and maintain client relationships and internal communication flows.
- Handle sales Transactions.
- Prepare and daily/monthly reports.
- Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
- Able to give and receive feedback effectively.
- Creative and detail oriented and highly motivated team player.
- Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
- Perform other duties as Assigned.
Educational and Professional Qualifications
- HND qualification in Business Administration & Management or related field experience
- 2 years relevant experience.
- Skills Knowledge Personal Attributes:
- Good oral and written communication Skills.
- Top notch Customer Service Skills.
- Team player.
- Typing Skills.
- Telephone Etiquette.
- Knowledge of Microsoft office. (Excel, PowerPoint, Word, etc).
- Internet – surfing, etc.
- Responsible
- Honest
- Commitment to work
- Good Listener
- Proactive.
- Hardworking.
- Fast Learner.
- Mannerism.
Application Closing Date
20th April, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.