Kudi Nigeria
POS Support Ass ociate at Kudi Nigeria. Please ensure you read the job requirements before applying for this position.
At Kudi, we believe that people of all class should have access to financial services and seamlessly make transactions. We want to build a financial inclusive world with everyone, for everyone.
We are recruiting to fill the position below:
Job Title: POS Support Associate
Locations: (Umuahia) Abia & (Warri) Delta
Employment Type: Full-time
Responsibilities
You will be responsible for:
Terminal Repairs:
- Diagnose and Repair faulty Terminals (software & hardware issues)
- Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
- Maintain all POS repair equipment and ensure they are in good working condition
Issue Resolution:
- Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
- Ensure the adherence to SLA’s for terminal repairs
- Effectively manage complaints for walk-in Agents
POS Deployment & Inventory Management:
- Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
- Receive new Terminals at regional hub, ensuring correct stocktaking
- Record all stock received and inventory movement at regional hub.
- Organize and maintain inventory and storage area for the assigned hub.
Requirements
About you
- A Bachelor’s Degree in Business or any related discipline from an accredited university.
- 2+ years of hands-on experience in Sales Operations and or Agent Operations.
- Experience in configuration, installation of software and hardware products is a plus
- Problem-solving capabilities to create meaningful strategies to improve agent and team quality.
- Able to manage tasks effectively and act professionally within the workplace and with customers.
- Proficiency with Microsoft Office Suit
Method of Application
Interested and qualified candidates should:
Click here to apply