Customer Support Specialist Recruitment at Packago App Limited

Customer Support Specialist Recruitment at Packago App Limited. Please make sure you read the job requirements before applying for this position.

PackaGo is an “on-demand” delivery service. PackaGo is a delivery service appthat connects Pilots to individuals/businesses who want to send nearly anything within Lagos. PackaGo works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries. PackaGo reaches 60% of Lagos. Households – the local same-day delivery footprint in Lagos.

We’re transforming how delivery works. Our collaborative model is disrupting the logistics industry, delivering reliability with the care and trust of a friend stopping by. PackaGo works with top retailers and SMB to enable a faster, more efficient, and more scalable solution for same-day and last-mile deliveries.

We are recruiting to fill the position below:

Job Title: Customer Support Specialist
Location: Lekki Phase 1, Lagos
Employment Type: Full-time, Permanent

Job Summary

• Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality.
• In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.
• This team operates 12 hours/6 days per week. Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

• Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various PackaGo departments to ensure seamless delivery experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency

What You Bring

• A combination of sales, or customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Yoruba, a plus!
• Must be proactive
• Must be able to use Microsoft suite
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND with 1 – 3 experience.

Salary

N60,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only apply if you stay on Lagos Island

Application Deadline  

30th September, 2021.