PecanTrust Microfinance Bank Limited
PecanTrust Microfinance Bank Limited is hiring to fill the position of Customer Service Officer in Lagos. Applicants are expected to read the job requirements before sending their application.
PecanTrust Microfinance Bank Limited “the Bank” is a financial licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under Bank, high net-worth individuals among others.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Key Roles & Responsibilities
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Inform customers of deals and promotions
- Sell products and services
- Compile reports on overall customer satisfaction
Qualifications & Attributes
- B.Sc Degree
- Experience in microfinance banking operations
- Minimum of 2 years experience in banking
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Computer Skills
- Must be familiar with the microfinance regulatory and supervisory guidelines
- Demonstrated track record in people management.
Application Closing Date
30th October, 2021.
Method of Application
Interested and qualified candidates should send a copy of their CV & Cover Letter to: [email protected] using the Job Title as the subject of the email.