Solid Rock Hospital
Customer Service Officer Job at Solid Rock Hospital. Please make sure you read the job requirements before applying for this position.
Solid Rock Hospital (Medical and Dental clinic) is a privately owned and an ultra-modern Hospital with 26 beds located at No. 6 Akinsanya Street Ojodu Lagos. The Hospital was founded on June 21, 1992. It is fully registered with the Corporate Affairs Commission with Registration number: RC. 219842.
We offer both Medical and Dental Services to our clients. Among the services offers include but not limited to; surgeries, General medical services, Obstetrics and Gynaecology, immunization, Family planning, ENT, orthopaedic, Children intensive care services, comprehensive dental care services , inpatient care services, Paediatrics, Ultrasound services/ECG, Emergency services, Ambulance services, Dietetics, Laboratory services etc.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ojodu Berger, Lagos
Responsibilities
- Receive inbound calls from customers; providing information regarding services
- Responds promptly to general inquiries from staff and clients via e-mail and phone calls
- Filling and retrieval of patient records.
- Invoicing and receipt of payments
- Liaise with HMO/NHIS on behalf of patient and take necessary approvals
- Control the traffic flow of patients at the reception area.
- Assist customers by answering questions and solving problems.
- Greets clients on arrival to the Hospital
- Register New Patients (Clients ) on the medical record system software
- Any other assigned task.
Qualifications
- B.Sc in any Social Science or Science course
- Should have a minimum of 2 years Post NYSC.
Knowledge, Skills And Abilities:
- Caring and compassionate nature
- Resilience
- Excellent knowledge of HMO/NHIS scheme
- Good computer skills
- Outstanding organizational and multi-tasking skills
- Excellent Human relational skills.
- Excellent teamwork and people skills
- Ability to use initiative
- Ability to deal with emotionally charged and pressured situations
- Verbal and written communication skills
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Application Deadline
10th September, 2021.