Royal Touch Integrated Services Limited
Customer Care Representative at Royal Touch Integrated Services Limited. Please make sure you read the job requirements before applying for this position.
At Royal Touch Integrated Services Limited, we provide solutions and services (sales and marketing) to Clients (experts in their businesses and industry) to develop and implement their vision. We offer recommendations and options based on clients needs, complete requested tasks by the client, make suggestions on opportunities or changes needed within the organization.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Oshogbo, Osun
Employment Type: Full-time
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Requirements
- High School Diploma, General Education Degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N50,000 – N100,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 14th September, 2021.