Trustfund Microfinance Bank Limited
Trustfund Microfinance Bank Limited is currently hiring Customer Service Officer in Lagos. Please make sure you read the job requirements before applying for this position.
Trustfund Microfinance Bank Limited was incorporated as a wholly indigenous limited liability company poised to provide customers with the financial support to alleviate poverty using dedicated and well-motivated staff. We are committed to being among the top microfinance banks in Nigeria. Our range of products and services are unique and they are designed to be relevant to the entrepreneur in both micro, small and medium enterprise. They cut across Micro savings, Loans, Microlease, Capacity building, Financial advisory services, and Enterprise Banking.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Candidates in Lekki, Ajah, CMS are prefared.
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
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Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using “ICT Officer” as the subject of the email
Application Deadline
7th June, 2021.