Assistant Director of Membership at the Nigerian-British Chamber of Commerce (NBCC)

The Nigerian-British Chamber of Commerce is the foremost bilateral chamber in Nigeria. Our main objective has been the promotion of trade and investment between Nigeria and Britain since our inception in 1977. We currently have about 400 members spanning all sectors of the economy made up of Nigerian and British business people. While our head office is in Lagos, we maintain an NBCC-UK Network in London and developing a network of local branches within the country.

We are recruiting to fill the position below:

Job Title: Assistant Director of Membership

Location: Lagos, Nigeria

Job Description

• Ensuring the implementation of initiatives necessary to achieve the mission of the Chamber.
• Developing initiatives to educate new and existing members on the activities and benefits of membership of the Chamber.
• Developing and implementing membership retention strategies including loyalty programs approved by the Council.
• Supporting the Chamber, in developing and managing relationships within the Chamber and with Members.
• Working alongside the Membership team to implement new tools to increase leads and Chamber revenue
• Preparation and dissemination of high-quality information through the monthly member’s bulletin.
• Initiating and nurturing networks, relationships, and alliances with corporate organizations and potential members.
• Identifying, Researching, and Suggesting potential Members for admission into the Chamber.
• Developing and managing the process for member feedback on programs and services.
• Ensuring quality and timely submission of periodic Membership and Project Performance Reports as per desired standards and guidelines.
• Maintaining membership records
• Devising evaluation strategies to monitor the performance of Members, and recommending relevant improvements as appropriate.
• Coordinating new member orientation

Education

• A first degree in Social Sciences, Management, Administration or a related field. Post-Graduate qualification is an advantage.

Experience:

• A minimum of 7 years relevant experience in a Membership or Client Relationship Management role
• Proven Experience relevant in a managerial position.
• Thorough understanding of client relationship management techniques and methods.
• Strong Professional and Social Networks.
• Experience in coordinating, monitoring, evaluating, and impact assessment of programs and initiatives.
• Experience in raising and managing funding from diverse sources.

Essential Knowledge:

• miWorking knowledge of MS office and data analysis.
• Excellent understanding of developing partnerships, developing relations, and maintaining network and connections.
• Proficiency in the use of IT Tools.

Essential Skills:

• Leadership and Delegation.
• Excellent Client Service Skills.
• Networking and Social Skills
• Sales and Marketing
• Strategic thinking
• Highly organized and detail-oriented.
• Excellent verbal and written communicator. Fluency in written and spoken English.
• Excellent Presentation skills.
• An analytical mindset with great problem-solving abilities.
• Planning, Organization, time management, and coordination.
• Crisis management and conflict resolution.

Application Closing Date
21st March, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the “Job Title” as the subject of the email.