eRecruiter Nigeria
Gender-Based Violence Case Supervisor – Call Center Job at eRecruiter Nigeria. Please make sure you read through the job requirements before applying for this position.
eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.
Job Title: Gender-Based Violence Case Supervisor – Call Center
Location: Lagos
Job Description
Our client, who is a technology company that builds predictive models using expansive data on local contexts to keep people, businesses and governments ahead of pressing challenges is looking to hire a Gender-Based Violence Case Supervisor – Call Center in Lagos
Job Summary
Their new mobile application – Area! is a free-to-download incident sharing and verification tool to keep people safe. Our client is using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-Covid in Nigeria to improve survivor access to justice and care. The Case Supervisor will provide oversight and management of dedicated survivor call center.
The responsibilities of a Gender-Based Violence Case Supervisor include ensuring that all cases are appropriately addressed, prepare reports and ensure all referrals are attended to and cases appropriately closed.
Manager/Reporting Line: Chief Operations Officer
Contract: Full – Time
Duties
• Oversee and supervise GBV case officers and case management.
• Train GBV call centre staff on SOPs and guiding principles for addressing GBV cases.
• Provide counseling and psychosocial support to survivors on cases escalated beyond the call centre case officers.
• Analyze trends of GBV and develop/adjust case management strategies to meet needs.
• Manage staff roster to ensure the call centre constantly operates at full capacity.
• Ensure timely and accurate information management, analysis, dissemination, and reporting through monthly and quarterly reports.
• Strengthen internal and external referral systems for cases of GBV, ensure smooth interface with partner agencies/organizations.
• Maintain flexibility to take on added responsibility when need be.
Minimum requirements
• Master’s degree or equivalent experience in Sociology, Gender Studies, Social Works, Public Health, International Development, etc.
• At least 5 years\’ experience in counseling and supporting GBV survivors.
• Supervisory experience both in direct and technical line management. Additional requirements – candidates with the below qualifications will be preferred
QUALIFICATIONS / EXPERIENCE
- Minimum of 5 years demonstrated experience of supervising and overseeing S/GBV case management.
- Familiar with the standards and guidelines of GBV programs and coordination, including Preventing Sexual Exploitation and Abuse (PSEA) and Sphere Guidelines.
SKILLS / KNOWLEDGE
- IT tool – Microsoft Excel, PowerPoint, Sage, Power Bi, etc.
- Communication – Excellent written and verbal communication skills.
- Fluency in English and any other local languages in Nigeria.
- Excellent organizational, interpersonal and team working skills.
- Good cultural awareness and sensitivity.
- Clear understanding of gender abuse of power and issues surrounding violence against women and girls.
BEHAVIOURAL COMPETENCIES
- Independence: Proactive and able to act independently while delivering tasks on time
- Problem-solving: Critical thinking, Analytical and Problem-solving skills
- Team: Work effectively with a cross-functional team.
- Demonstrated commitment to helping others.
*Proximity to V.I and its environs is an added advantage*
Method of Application
https://bit.ly/3dL3R1F
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