BAT Computer Technologies Limited
IT / Helpdesk Officer Job at BAT Computer Technologies Limited. Please make sure you go through the job details before sending your application.
BAT Computer Technologies Limited is a Technology Systems integration company with vast experience in the Design, Installation and Integration of Digital Networks, Telecommunication Systems and e-business solutions. Licensed by the Nigerian Communications Commission(NCC), to provide telecommunications deployment and installation services.
We are recruiting to fill the position below:
Job Title: IT / Helpdesk Officer
Location: Lagos
Employment Type: Full-time
Details
- The IT Helpdesk/Support Officer maintains the computer networks of all types, providing technical support and ensuring the whole company runs smoothly.
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Purpose of the Job
Provide first level technical support for all our services:
- Data connectivity
- Internet services
- LAN & WLAN services etc.
- To consistently provide a high level of excellent customer service and technical support ensuring customers’ satisfaction at every point in time.
Job Requirements
- Experience: Minimum of 2 years preferably in an ISP environment
- B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering, CCNA, CCNP (Desired)
Expected Key Results:
- Incident Management (First Call Resolution)
- Timely Escalation/feedback to relevant units
- Preparing Technical Reports
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/open tickets to closure
Functional Skills:
- Strong telecommunications
- IP design skills, routing, VPN & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written
- Excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Method of Application
Interested and qualified candidates should send their Applications and Resume to: [email protected] using the Job Title as subject of the email
Application Deadline
14th January, 2021.