Head, Regional Experience Centre Job at Globacom Limited

Head, Regional Experience Centre Job at Globacom Limited. Please go through the requirements before applying for this position.

Globacom Limited is Africa’s fastest-growing telecommunications company. Owned by the Mike Adenuga Group, Globacom is the market-leading mobile service provider in Nigeria. At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future. This vision is about you.

Job Title: Head, Regional Experience Centre

Ref No: HREC
Location: Nigeria

Details

• We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
• The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experiences about our current products and services while showcasing the possibilities of what the future brings in the world of information and communications.
• We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

Responsibilities

• Manages the day to day running of the Experience Center
• Responsible for smooth service delivery, operation & maintenance and service management
• Increase customer satisfaction, loyalty, and advocacy, to nurture and very good customer relationships.

Experience

• Minimum of 12 years’ experience in managing and running an experience center or a retail outlet.
• Good understanding of business in technology & sales understanding.