Sterling Bank Plc
About Sterling Bank Plc
At Sterling Bank, our customers are our number one priority and we value their feedback and ideas. We’ve made sure there are plenty of ways to stay in touch. Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.
JOB DETAILS
Job Title: HC HelpDesk Officer
- Posted: Tue. 18 Feb, 2020
- Expires: 21, Feb 2020
To provide support to the Human Resource division by ensuring the provision of time-bound service to employees, offering timely and effective resolution of employee issues and ensuring the standardization of issues resolution within the Group
Job Description
- Serve as first point contact for staff seeking HR
assistance over the phone or email - Ensure all requests received or logged are
effectively resolved within the stated SLA for all
units in HR. - Pass on any feedback or suggestions by staff to
the appropriate HR unit - Walk staff through problem-solving process
- Direct unresolved issues to the next level of
support personnel - Determine the best solution based on the issue
and details provided by staff - Prepare and consolidate reports relating to staff
issues / feedback and service delivery and
provide recommendations on suggested
improvement areas which may involve policy /
process reviews - Weekly and monthly report generation on all
issues from the HR Customer Service email box
and the Issues Management System (IMS). - Collaborate with HR teams to administer and
collate employee surveys - Implement employee engagement programs
- Contribute to content development that fosters
social interactions and collaboration between HR
and employees - Ensure the Group exceeds its internal Customer
satisfaction level - Identify and suggest possible improvements on
procedures - Provide accurate information on HR
processes/products/services
Job Experience
At least 2 years relevant / specific experience
Method of Application
Interested and qualified applicants should Cick here to apply