Ecosourcing Global Resourcery Limited
Ecosourcing Global Resourcery Limited – Our client, a consulting company, is recruiting to fill the position below:
Job Title: Training Coordinator
Location: Lagos
Employment Type: Full-time
Job Description
- Our client is seeking to employ a highly motivated Training Specialist to join our team. In this role, you will play a key part in driving and delivering our training business, develop training programs/synopsis that align with our clients ‘needs.
- You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, engaging resources, and overseeing all aspects of training interventions.
Position Summary
- S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.
Essential Duties and Responsibilities
- Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
- Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
- Develop the training calendar to suit clients ‘needs.
- Follow up with payments from clients.
- Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
- Coordinate training materials/tools and get them to the venue in good time.
- Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
- Gather and evaluate information from clients and management on previous training to identify weaknesses and areas that need additional training.
- Come up with training programmes/synopsis.
- Write proposals to suit training need of clients.
- Follow up with leads to close business.
- Generate training reports and analysis for every client and the business.
- Generate the training certificate for clients.
- Engage facilitators before and after the training.
- Ensure end to end training process.
- Liaise with the finance team to chase up facilitators ‘fee.
- Ensure training venues are conducive and convenient for use.
- Every other duty assigned in line with the training intervention.
- Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
Education and/or Work Experience Requirements
- BSc / HND Degree in any relevant subject
- Relevant Experience in Customer Service
- 3 to 7 years cognate experience
- Must currently reside in Oshodi and its environs.
Competencies Required for the Job:
- Ability to operate media equipment such as projectors and personal computers.
- Knowledge about traditional and modern training methods and techniques
- Knowledgeable about learning management systems, instructional design and e-learning platforms
- Proficiency in word processing and presentation software.
- Ability to handle multiple assignments and assess and analyse data.
- Ability to work with a team and have attention to detail.
- Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
- Exceptional organization skills, leadership and interpersonal skills.
Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.
Application Deadline 26th October, 2023.