Setting up and managing a Telus business account can be confusing, especially for those new to the process.
Telus is a Canadian telecommunications company that offers a range of services for businesses. These services include phone and internet plans and additional features such as voicemail and call forwarding.
This article will provide a detailed guide on how to call Telus from your phone. We will also add other important information you’ll need to know as a Telus business customer.
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Setting up a Telus Business Account
Starting a new business account with Telus is a simple process. First, you’ll need to provide basic information about your business, such as your business name, contact information, and a description of the services you want.
Once your account is set up, you’ll be able to add additional services and features, such as voicemail and call forwarding, to customize your account to your specific needs.
Contacting Telus Customer Service
When you need to contact Telus customer service, a few different options are available.
You can call Telus directly, send an email, or use the online chat feature on the Telus website.
It’s important to note that Telus customer service hours vary depending on the service you’re trying to access.
For example, internet and home phone services are available 24/7, while customer service for wireless services is available from 6 am to 10 pm.
Dialing Telus Customer Service from a Phone
Calling Telus customer service from your phone is easy. Simply dial *611 from your Telus phone, and you’ll connect to an automated customer service system.
If you need to speak with a live representative, you can press 0 or say “representative” to get transferred to a customer service representative.
Additional Services and Features on Telus Business Account
In addition to basic phone and internet services, Telus offers several additional services and features to add to a business account.
Some of these include the following:
- Voicemail: Telus voicemail service allows you to receive and listen to voicemail messages from anywhere, at any time.
- Call forwarding: Telus call forwarding service allows you to forward calls to a different phone number, such as your cell phone when you’re away from your office.
- Conference calling: Telus conference calling allows you to conduct face-to-face meetings with multiple participants.
- International calling: Telus international calling service allows you to call other countries at discounted rates.
You can also additional services and features to your Telus business account at any time, and the cost of these services will be reflected on your monthly bill.
Managing your Telus Business Account
Once you have a Telus business account, you can manage your account online using the Telus Self-Serve portal.
This portal allows you to view and pay bills, manage services, and add or remove features.
You’ll need to log in using your Telus account number and a password to access the portal.
Billing and Payment
Telus business customers can choose to be billed every month, or they can choose to pay for their services on a pre-paid basis. You can make the payments online, by phone, or by mail.
If you’re having trouble paying your bill, it’s important to contact Telus customer service as soon as possible to discuss your options.
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Common Issues and Solutions Telus Business Account
Despite the best efforts of Telus customer service, it’s not uncommon for business customers to encounter problems with their accounts.
Some common issues include the following:
Billing problems
If you’re having trouble understanding your bill or believe there’s an error on it, it’s important to contact Telus customer service as soon as possible.
Telus representatives will be able to review your account and provide you with more information about your charges.
Technical difficulties
If you’re experiencing problems with your phone or internet service, such as poor quality, dropped calls, or slow internet speeds, it’s important to contact Telus customer service.
Telus representatives will be able to troubleshoot the problem and provide you with a solution.
Issues with service coverage
Service coverage could be an issue if you’re having trouble getting a signal or experiencing poor call quality.
Telus offers coverage maps on its website, which can help determine if you’re in an area with poor coverage.
Telus offers devices to boost the signal, such as a signal booster, if you are in a poor coverage area.
Unable to access the Telus Self-Serve portal
If you cannot access the Telus Self-Serve portal, it could be an issue with your login credentials.
You may have forgotten your password, or your account may have been locked due to multiple failed login attempts.
Contact Telus customer service to resolve the issue.
International Calling issues
If you are experiencing issues with international callings, such as poor call quality or high charges.
It is important to check the international calling rate for the country you are calling to and ensure that you have the international calling feature added to your account.
Frequently Asked Questions
How can I check my Telus account balance?
You can check your account balance by logging into the Telus Self-Serve portal or by calling *611 from your Telus phone.
How can I add a new line to my Telus business account?
To add a new line to your Telus business account, log into the Telus Self-Serve portal and select the “Add a new line” option or call Telus customer service at *611.
Can I change my Telus plan mid-contract?
In some cases, it may be possible to change your Telus plan mid-contract. However, additional fees or penalties may be associated with making changes to your plan, so it’s best to contact Telus customer service directly to discuss your options.
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Conclusion
As a Telus business customer, it’s important to know how to call Telus from your phone and other important information about your account.
Whether you’re setting up a new account, managing your services, or troubleshooting problems, Telus customer service is available to help.
Be sure to take advantage of the resources and support available from Telus to ensure the best possible experience with your business account.
