Virtual Machines Technical Support Engineer – Stage 2 at Tek Experts

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Tek Experts

Virtual Machines Technical Support Engineer – Stage 2 at Tek Experts. Please ensure you read the job requirements before applying for this position.

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Virtual Machines Technical Support Engineer – Stage 2

Ref #: 244781
Location: Lagos

About the Role

  • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

What You’ll Be Doing

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

What You’ll Need

  • Up to 2 years experience in technical or customer support
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure to Microsoft technologies.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family.

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit join.tek-experts.com.

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