Team Lead, Direct Sales position at Alan & Grant - NewBalancejobs

Team Lead, Direct Sales position at Alan & Grant

Alan & Grant

Team Lead, Direct Sales position at Alan & Grant

Job Information
Job Title: Team Lead, Direct Sales
Industry: Communications
City: Lagos
State/Province: Lagos
Work Experience: 5+ years
Job Summary: The Team lead, Direct Sales is responsible for leading a team of sales representatives in realizing the sales objectives of the business. S/he will drive the strategy for increasing client base through aggressive leads generation, client retention, follow up on prospects, door-to-door and other cold calling techniques.
Roles & Responsibilities
  • Ensure attainment of monthly sales quota for self and the team by obtaining new business in assigned territories
  • Develop action plan to ensure attainment of sales targets
  • Recommend products and services in line with individual client needs
  • Review performance of team members and ensure ongoing feedback for continuous improvement
  • Hold regular knowledge sharing and training sessions with direct sales representatives
  • Utilize door-to-door knocking and cold calling techniques, distribute marketing materials, and participate in targeted Sales Events to generate personal sales leads.
  • Develop, coach and mentor team members for high performance
  • Champion onboarding and integration of new team members
  • Prepare and deliver presentations to various categories of clients on product offerings
  • Up-sell both existing and new clients
  • Give regular reports to Management on activities on the Unit.
  • Assist in resolving customer issues and escalate where necessary
  • Provide after sales support to clients to ensure optimal service delivery
  • Maintain updated knowledge of all products and services
  • Maintain oversight of client experience from point of order to installation
  • Develop extensive client base to meet and exceed assigned targets
  • Liaise with Sales and Marketing teams to optimize customer experience and ensure brand consistency
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Resolve customer complaints by investigating problems;developing solutions; preparing reports; making recommendations to management.
  • Commit to personal development and keep abreast of industry trends by attending workshops; and participating in professional societies.
  • Contribute to overall team effort by accomplishing related results as needed.
  • Submit weekly & monthly reports of achievements and action plans for the subsequent month
  • Review reports of team members and ensure their activities are in line with objectives
  • Maintain adequate record keeping of all sales and service activities
  • Prepare monthly KPI report and updates


  • First degree in related fields with a flair for sales/marketing. Prior experience supervising a sales team is required
  • Minimum of 5 years’ experience selling ICT/Telco products
  • Strong verbal and written communication
  • Ability to think creatively and strategically

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